Last updated: 7 September 2026
These terms apply to cleaning services supplied by Holmans Cleaning Services Ltd. Our contact email is lisaholman1979@icloud.com and telephone number is 07864845136.
Website, telephone and social-media enquiries are requests only. A booking is confirmed when we expressly accept the requested service, date, scope and price. Quotes are based on the information you provide and may be revised before work begins if the condition, size, access requirements or requested work materially differ from that information.
We will state the agreed price before confirming the booking. Prices will specify whether VAT applies. Reasonable additional costs such as chargeable parking, congestion or clean-air charges, tolls, unusual access costs or agreed specialist requirements may be added where disclosed to you in advance or where they arise from information not provided before booking.
Invoices are payable within the payment period shown on the invoice unless otherwise agreed. Payment should be made using the bank details and reference stated on the invoice.
Please provide at least 48 hours' notice if you need to cancel or rearrange a confirmed appointment. Where less notice is given, we may charge a reasonable cancellation fee reflecting losses and costs we cannot avoid. We will explain any applicable charge before requesting payment.
If you enter a service contract with us online, by telephone or otherwise at a distance, you may have a legal right to cancel within 14 days without giving a reason, subject to statutory exceptions.
If you expressly ask us to begin supplying the service during that 14-day period and then cancel after work has begun, you may have to pay a proportionate amount for the service supplied up to cancellation. If the service has been fully performed during the cancellation period after your express request and acknowledgement, the statutory cancellation right may no longer apply.
You are responsible for providing safe and reasonable access to the property, electricity and water where reasonably required, and for telling us about delicate, damaged or specialist surfaces, known hazards, alarm systems, access restrictions and other information relevant to the work.
We will perform services with reasonable care and skill. Some staining, permanent damage, corrosion, wear, discolouration or deeply embedded residue may not be fully removable. We will not knowingly use a treatment we reasonably believe is unsuitable for a surface.
Nothing in these terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, or your statutory rights. Subject to those protections, we are not responsible for pre-existing damage, defects, normal wear, undisclosed fragile items or losses that are not reasonably foreseeable consequences of our breach.
If you are unhappy with a service, please contact us as soon as reasonably possible so that we have an opportunity to understand and, where appropriate, remedy the issue. Your statutory rights under the Consumer Rights Act 2015 are not affected.
Regular services may be weekly, fortnightly, monthly, another agreed frequency or ad-hoc. Either party may request changes to future dates. Individual visits may be rescheduled without necessarily changing the overall recurring arrangement.
We are not responsible for delay or failure caused by events outside our reasonable control. If this materially affects your booking, we will contact you and seek to rearrange the service.
These terms are governed by the law applicable in England and Wales, and consumers retain any mandatory rights relating to where they live.